Orders are shipped within 3 business days, but most get processed within 24 hours. The majority of our domestic and international shipping is done via UPS. We offer both standard (1 to 5 business days depending on the location in relation to Weston, FL) and expedited shipping (2-Day, which is 2 business days regardless of location). We do not offer an overnight shipping option at this time. If you need an item before a certain date, please reach out to us an let us know so we can ensure a proper delivery date.
If you wish to have your domestic package fully insured, please reach out to us as this will be an additional fee.
When checking out, please make sure that the shipping address is the correct one. We are only able to ship to the address listed.
Customers are automatically sent a tracking number when the item is fulfilled, and are responsible for tracking the item in transit until delivery. Season 2 Consign is not responsible for missing packages if the carrier has provided delivery confirmation to the customer’s shipping address entered at checkout. If you believe your package is lost, please contact us as we can provide instructions on how to file a claim with the carrier.
TEMPORARY UPDATE: Per Covid-19 protocol, carriers are authorized to sign for packages when shipped with signature required. We have temporarily suspended offering signature required as an add on, as carriers will sign on your behalf and drop the package at the delivery address. We strongly recommend signature required at delivery, but you can choose to remove this option at checkout at your discretion (if an option for your location).
We may choose a different shipping carrier in the event of an oversized or overweight package.
For international clients, please be aware that we will not cover any import duties or taxes. Items are shipped with the full declared value.
At this time we cannot accept returns or exchanges on purchases. Since all items are consignment pieces, once an item sells the consignor is paid resulting in all orders being final sale. Please keep this in mind when shopping with us. If you have any questions, please do not hesitate to contact us.
Please also be aware that all of the items listed with us are previously owned. Unless described as 'brand new', items may not be pristine and majority have been carried. Please review photos carefully with zoom prior to purchasing. If a flaw is shown in a photo but not written out in the description, this is not considered misrepresentation.
All items are guaranteed authentic but if an item is found inauthentic or not as described, we will accept returns for special cases. If you receive an item that you do not believe is authentic or is not as described, please email us immediately at email@example.com so we can properly assess and rectify the situation accordingly. We must be alerted of any issues within 3 days of the tracking indicating delivery.
Learn more about our Authenticity Guarantee.